Bluemix troubleshooting -> A Bluemix page cannot be loaded

When you use the Bluemix user interface, you might not be able to load a Bluemix page. Instead, you might see error messages BXNUI0001E or BXNUI0016E.

You might see one of the following error messages when you use the Bluemix user interface:

• BXNUI0001E: Could not determine whether a session exists. Try to reload the browser.
• BXNUI0016E: Applications and services could not be retrieved.

You can complete one or more of the following actions as necessary:

• Refresh your browser.
• Log out of Bluemix and log in again.
• Use the private browsing mode of your browser.
• Clear the cookies and the cache of the browser.
• Use a different browser. For information about the versions of the browsers that are supported by Bluemix, see Bluemix Prerequisites.
• If you have installed the cf command line interface, enter the cf apps command to see whether your application is running.